Terms of Use

General Terms and Player Responsibilities

The Player acknowledges and agrees that it is their sole responsibility to familiarise themselves with the laws and regulations pertaining to online gambling in their respective jurisdiction of residence prior to engaging with the services provided by the Casino.

Website Policies. The Player acknowledges that the AML/KYC Policy, Bonus Policy, Payment Policy, Privacy Policy, Responsible Gaming Policy, and any other policies published on the Website form an integral part of these Terms and Conditions and shall be binding upon the Player as amended from time to time.

How We Update These Terms and Conditions

The Company reserves the right to modify these Terms and Conditions from time to time as it deems necessary. The Company shall provide Players with advance notice of any significant changes prior to their implementation. Any changes to these Terms and Conditions will not apply retrospectively to bets already placed or gaming sessions already in progress at the time the changes take effect.

Players are advised to regularly review the Terms and Conditions page to stay apprised of any updates. Where changes are material, Players will be notified directly using the contact details held on their account.

Who Can Play: Age and Country Eligibility

The Casino shall only accept Players from those countries and geographic regions where online gambling is expressly permitted by law. It is the Player's exclusive responsibility to verify the legality of online gambling in their jurisdiction before creating a Player Account or placing any bets.

The Casino shall only accept adult Players who have attained the minimum age of eighteen (18) years, or the legal age for online gambling as specified by the laws of the Player's place of residence. The Player bears sole responsibility for ensuring they meet the applicable age requirements.

The Company reserves the right to request proof of age from any Player and may, at its sole discretion, limit access to the Website or suspend a Player Account in the event the Player fails to meet the age eligibility criteria. No winnings will be released until age and identity have been formally verified to the satisfaction of the Casino. Any attempts to access the Casino's services by persons under the minimum permitted age will be reported to the relevant regulatory authority.

Game Availability and Country Restrictions

The Player acknowledges that the availability of certain games may be restricted in specific jurisdictions, as stipulated by the policies of the respective game providers, which are subject to change from time to time.

The use of Virtual Private Networks (VPNs) or any other means to circumvent regional restrictions imposed on game availability is strictly prohibited. Where a Player is found to have used such methods to access games or jackpots for which they were ineligible due to their jurisdiction of residence, any winnings obtained through such participation may be confiscated. This provision applies specifically where the Player was not eligible to participate in the relevant game or jackpot at the time of play.

Players residing in New Brunswick and Ontario, Canada, are restricted from the use of this Website.

Accepted Currencies for Deposits and Withdrawals

The Casino accepts the following currencies for deposits and withdrawals:

• FIAT: EUR, GBP, USD, TRY, AUD, CAD.
• CRYPTO: BTC, BCH, ETC, USDT, LTC, DOGE, TRX, BNB, XRP, ADA.

Fees and Taxes on Your Winnings

The Player is solely responsible for the payment of any fees, taxes, or other financial obligations that may arise from their winnings, in accordance with the laws and regulations of their jurisdiction of residence.

Game Rules, RTP and Bet Limits

The Player confirms that they know and understand the game rules offered by the Website. Full game rules for each game, including theoretical return to player (RTP) percentages, winning conditions, available bet limits, and any applicable bonus or wagering requirements, are accessible within each individual game or via the dedicated game information page on the Website. It is the Player's responsibility to review this information before participating in any game.

Disclaimer of Liability

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any Players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credits your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

No Warranties for Software and Website Availability

The Casino, its directors, employees, partners and service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

Indemnity, Support Advice and Language Precedence

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.

The Casino reserves the right to make determinations regarding whether a Player has violated these Terms and Conditions in a manner that results in suspension or permanent barring from the Website. Where a Player disputes such a determination, they retain the right to escalate the matter through the complaints and dispute resolution procedure set out in these Terms and Conditions, including referral to an approved alternative dispute resolution entity where applicable.

Our general terms and conditions, as detailed on this Website, constitute the binding agreement between the Casino and its users. Any information or guidance provided by our customer support team is intended for assistance and clarification purposes only and should not be interpreted as a modification or waiver of these terms. It is the user's responsibility to carefully review and adhere to the terms and conditions governing their interactions with the Casino.

In the event of any inconsistency or conflict between the advice of our customer support team and the terms and conditions on this Website, the general terms and conditions shall always prevail.

Furthermore, please note that in case of any discrepancies or mistranslations between versions of these terms in different languages, the English version shall take precedence.

How to Use Your Player Account

Each Player can create only one (1) personal account.

Creating multiple Player Accounts by a single Player can lead to termination of all such accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the Player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and Players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

You must maintain your account and keep your details up to date.

We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the account will be locked, since you have failed to pass the KYC procedure.

We retain the right to decline the opening of a Player's account at our sole discretion.

Any type of account closure request should be sent to support@spinmoment.com. Please ensure that the email request includes the reason for the account closure. Requests made via our Chat function will not be actioned; however, a customer support agent will direct you to our customer support email service.

Anti-Fraud Policy and Prohibited Activities

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. The Player may be suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other Players;
• development of strategies aimed at unfaithful winnings;
• fraudulent actions against other online casinos or payment providers;
• depositing money from ill-gotten means;
• chargeback procedures with a credit card or denial of some payments made;
• creating two or more accounts;
• other types of cheating;
• becoming bankrupt in the country of their residence.

The Company reserves the right to terminate such Player Account and suspend all payouts to the Player. This decision is at the sole discretion of the Company. Where permitted by applicable regulations and where doing so would not compromise any ongoing investigation, the Company may communicate the reasons for such actions to the Player. Players retain the right to raise a complaint in accordance with the complaints procedure set out in these Terms and Conditions.

Zero Tolerance for Advantage Play

The Casino has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get an advantage from casino promotions;
• providing incorrect registration data;
• providing of forged documents;
• any other actions which may damage the Casino;
• low risk roulette play where the Player bets equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers.)

The Casino reserves the right to withhold, cancel, void, or recover any bonus, promotional benefit, free spin winnings, or related winnings where a Player engages in bonus abuse, coordinated play, manipulation of wagering requirements, low-risk betting patterns designed to convert bonus funds into withdrawable balances, abuse of game features, abuse of software defects, abuse of promotional mechanics, or any activity which, in the Casino's reasonable opinion, is intended to secure an unfair advantage or is inconsistent with the intended purpose of the promotion.

Identity Verification and Account Closure Rights

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Casino's absolute discretion and without any obligation to state a reason or give prior notice.

In order to verify a Player's account, casino management requires documents (ID, payment systems, utility bills, etc.) in the Latin or Cyrillic alphabet. In case a Player does not have an opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the Player shows their documents.

The Casino may require Players to complete identity verification and provide any requested documentation within 30 (thirty) calendar days from the date such documentation is requested. Failure to complete verification may result in account closure, suspension of withdrawals, and forfeiture of winnings where permitted by applicable law. The Casino reserves the right to return deposited funds in accordance with its legal and regulatory obligations.

The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfil such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Any deposit has to be wagered 3 times (the Player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, the Player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

The Casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

The Casino reserves the right to request additional documentation from a Player at any time during the lifetime of their account, including but not limited to further proof of identity, proof of address, proof of payment method ownership, proof of source of funds, or proof of source of wealth. This right applies regardless of whether the Player has previously passed verification procedures. The Player's withdrawal requests and pending winnings may be placed on hold until all additionally requested documentation has been received, reviewed, and accepted to the Casino's satisfaction. Failure to provide the requested documentation within 30 (thirty) calendar days of the request being made may result in the confiscation of any winnings accrued and the permanent closure of the Player's account. Where no evidence of fraud exists, any underlying deposit funds will be returned to the Player via the original payment method.

How to Make a Deposit

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. You can also contact our Support team to inquire about payment methods most favourable for your country of residence.

Please note that the minimal amount of deposit is €20. The maximum amount of deposit depends on the payment method you decide to use.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through the CoinsPaid payment system. If you want to limit your gambling in the casino, please use any other available option.

Withdrawal Policy: Minimums, Verification and Processing

The minimal amount for withdrawal is $20 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the Player may be required.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

All Bank Transfer payouts are in principle processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are in our experience limited to the equivalent of EUR 16. There is a limit of 2 simultaneous withdrawal requests on the account.

Requests to withdraw funds are worked through by the financial department after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in these Terms.

Players who have made three (3) or fewer deposits and whose winnings exceed EUR 3,500 (or equivalent) will be subject to enhanced identity verification before the full amount is released. During this process, an initial payment of up to EUR 3,500 (or equivalent) may be processed while verification is completed. Once enhanced verification is successfully concluded, any remaining balance will be released in accordance with the standard withdrawal limits and installment provisions set out in these Terms and Conditions. This provision does not apply to progressive jackpot wins, which are paid in full in accordance with the progressive jackpot payment clause below.

Maximum Withdrawal Limits per Transaction, Day, Week and Month

The maximum withdrawal limits per transaction / in 24 hours / week / month are determined as follows:

• Per transaction: €1,000 or equivalent in other currency.
• In 24 hours: €1,000 or equivalent in other currency.
• Per week: €5,000 or equivalent in other currency.
• Per month: €15,000 or equivalent in other currency.

These limits apply unless otherwise specified in the Terms & Conditions of a specific promotion.

Withdrawal Limits for EU Players, VIP Levels and Large Wins

For Players residing in certain EU countries, the maximum withdrawal limits are set to €500 per day, €2,500 per week, and €5,000 per month.

Exceptions may be made to Players with a higher VIP level, if any, at the Casino's sole discretion.

If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

All progressive jackpot wins will be paid in full.

Please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

The maximum withdrawal amount is EUR 3,500, GBP 3,500, USD 3,500, TRY 107,450, AUD 5,000, CAD 5,000 for Players who have made three or fewer deposits, regardless of their use of the welcome bonus.

Refund Policy

Refund requests must be made within 24 hours of the transaction or within 30 days if another individual accessed the user's account.

Refunds are processed as follows:

• credit card refunds will be processed up to the total amount deposited;
• excess amounts beyond the deposited amount will be paid via alternative methods;
• bonuses and winnings will be deducted from the user's balance before processing refunds;
• credit card purchases deemed high-risk may be refunded, and the appropriate authorities may be notified.

Users are responsible for any costs incurred during the refund process.

Dormant Accounts and Inactivity Fees

An Account is deemed "inactive" if there has been no login or gameplay for 6 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €25 (or currency equivalent), deducted from your remaining balance. If your balance is less than €25, we will deduct the entire balance instead.

We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.

Complaints and Dispute Resolution

Players may contact our Support team at any time, on a 24/7 basis, for assistance with any issues related to payments, bonuses, responsible gaming, or any other matter relating to their account or gaming activity. Contact details for our customer support and complaints team are available on our Contact Us page.

All complaints will be acknowledged promptly and handled by the support department. Where a complaint cannot be resolved at first contact, it will be escalated to the relevant department and the Player will be kept informed of the status of their complaint throughout the process.

Where a complaint remains unresolved to the Player's satisfaction within two (2) months of submission, the matter will be referred to an approved alternative dispute resolution (ADR) entity. Both the Casino and the Player agree to be bound by the decision of the ADR entity. Details of the approved ADR entity are available on the Website.

In the event of any dispute regarding the outcome of a game or transaction, the Casino's server logs and records shall be the final authority. In cases of discrepancy between results displayed on the Player's screen and the game server logs, the game server logs will prevail.

The Casino will communicate with Players regarding disputes using the contact details provided in their Player Account. Players are responsible for ensuring their contact details are kept up to date.

Manifest (Obvious) Errors

Manifest Errors. The Casino reserves the right to declare void, suspend or correct any wager, game result, bonus, payment or transaction that has been affected by a manifest or obvious error, including but not limited to software malfunctions, human errors, technical failures, incorrect game configurations or erroneous payouts.

Where such an error has resulted in an incorrect credit being applied to a Player Account, the Casino may reverse the affected transaction and recover any funds incorrectly credited, provided that the Casino acts reasonably and in accordance with applicable law.

Force Majeure Events

The Casino shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, labour disputes, cyberattacks, failures of telecommunications networks, internet disruptions, power outages, or failures of third-party service providers.

During the existence of a Force Majeure event, the Casino may suspend or limit the availability of the Website or any part of its services until normal operations can reasonably be restored.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Costa Rica, without prejudice to any mandatory provisions of law applicable to the Player. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica, unless applicable law or the requirements of the Tobique Gaming Commission provide otherwise.

Nothing in this clause shall limit the Player's right to submit a complaint through the dispute resolution procedure set out in these Terms and Conditions or to any alternative dispute resolution mechanism required by the applicable licensing framework.

Sanctions and Anti-Money Laundering Compliance

The Casino does not accept Players who are subject to applicable international sanctions or whose use of the Website would cause the Casino to breach any applicable sanctions, anti-money laundering or counter-terrorist financing laws.

The Casino reserves the right to suspend or terminate a Player Account, restrict transactions, or refuse to provide services where required to comply with applicable sanctions legislation or any lawful request of a competent authority.

Severability of These Terms

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a competent authority, such provision shall be deemed severed from these Terms and Conditions without affecting the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

Entire Agreement Between You and SpinMoment

These Terms and Conditions, together with the AML/KYC Policy, Bonus Policy, Payment Policy, Privacy Policy, Responsible Gaming Policy, and any other policies published on the Website, constitute the entire agreement between the Player and the Casino regarding the use of the Website and supersede any prior communications or understandings relating to the same subject matter.