Contact Us

Ways to Reach SpinMoment Support

Email is the shortest route to a person. Write to support@spinmoment.com from the address registered on your account and an agent will pick the message up at any hour — our current average first reply is under two minutes.

Live chat sits in the bottom corner of every page once you are signed in and runs on the same 24/7 shift pattern. Use whichever suits the question: chat for anything urgent, email when you need to attach documents or keep a written record.

• Player support — support@spinmoment.com: deposits, withdrawals, verification, bonuses and technical faults, 24 hours a day, 365 days a year.
• Live chat — available in your account on desktop and mobile, with live agents rather than a bot queue.
• Data protection — dpo@spinmoment.com: access, correction and deletion requests, or any question about our Privacy Policy.
• Account closure and self-exclusion — email support with the reason in the subject line, as set out in our Terms of Use. Closure requests are not actioned over chat.
• Affiliates and press — email support with "Affiliates" or "Press" in the subject line and your message will be routed to the right team.

Support Hours and Response Times

SpinMoment support does not keep office hours. Agents work in rotating shifts so that a stuck deposit at three in the morning is handled the same way it would be at midday.

• Live chat: 24/7, no seasonal or holiday closures.
• Email: first reply typically under 2 minutes; cases that need a payment trace or a compliance check may take up to 24 hours to close.
• Verification documents: reviewed within 24 hours of upload, and you will get an email either way.
• Withdrawals: crypto payouts usually clear within 30 minutes of approval, card and bank transfers within one to three business days. Please allow that window to pass before chasing a payout.

What to Include in Your Message

A first message with the right details usually saves a full round of back-and-forth. Send us as much of the following as applies to your case:

• The email address or username on your SpinMoment account.
• For payment issues: the transaction ID, amount, currency, date and payment method used.
• For game issues: the game title, provider, round ID and the time the round started.
• For bonus questions: the offer name and, if you have it, the promo code you entered.
• A screenshot or the exact wording of any error message you saw.

We will never ask for your password, your full card number or a two-factor code — not by email, not in chat. Any message that does is not from SpinMoment, and we would like to hear about it.

Complaints and Dispute Escalation

Most issues are resolved by the first agent who reads them. If yours is not, you can escalate it: reply to the same email thread with "Complaint" in the subject line and ask for it to be passed to our complaints team, which reviews the case independently of the agent who handled it first.

Complaints are acknowledged within 24 hours and we aim to give a final written decision within 14 days, or sooner where the facts are clear. Keep the thread in one place — a single history makes the review faster than several parallel tickets.

If you are still not satisfied with the outcome, you may take the matter to our licensing authority, the Tobique Gaming Commission (License No. TGC-24-08417). The complaints and governing-law provisions in our Terms of Use apply to every dispute.

Responsible Gaming Support

Deposit limits, session reminders, cooling-off periods and self-exclusion can all be switched on from your account settings, and support will walk you through them or apply them for you on request — usually within 24 hours of your email.

Once a self-exclusion is in place it cannot be lifted early, so tell us the length you want before we action it. SpinMoment is open to players aged 18 and over only, in jurisdictions covered by our license.

Frequently Asked Questions